Frequently Asked Questions
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No. Standalone visits are available for select acute needs, subject to scheduling availability within the service area.
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PureStone provides in-home wellness care, chronic condition monitoring, and evaluation of common acute concerns, including cold and flu symptoms, minor infections, urinary symptoms, mild dehydration, gastrointestinal concerns, and select skin conditions.
Conditions requiring advanced diagnostics or higher-level intervention may be referred to a primary care or specialty provider as appropriate.
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PureStone does not bill insurance directly. This structure supports more consistent, coordinated care without being restricted by insurance requirements.
Members may use HSA or FSA funds when eligible.
Upon request, a detailed receipt or superbill may be provided for patients who wish to seek potential out-of-network reimbursement from their insurance carrier.
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No. PureStone is designed to complement not replace your existing primary care provider. Care is coordinated and aligned with your broader healthcare plan when appropriate.
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Care is delivered under physician oversight. Medications may be prescribed or administered when clinically appropriate based on individual assessment.
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PureStone does not provide emergency medical services. For urgent or life-threatening concerns, call 911 or seek immediate emergency care.

